FAQ - Snusexport.com

1. About Snusexport.com

What is Snusexport.com?

Snusexport.com is an online store specializing in the sale of nicotine pouches to customers in Australia, Canada, and the USA. We offer a wide range of products with fast and secure delivery directly from Sweden.

Which countries do you ship to?

We currently ship to Australia, Canada, and the USA.

How can I contact customer support?

You can reach us via email at support@snusexport.com or through our contact form on the website.

2. Ordering and Payment

How do I place an order?

You can place an order by selecting the products you want to purchase, adding them to your cart, and proceeding to checkout to complete your purchase.

What payment methods do you accept?

We accept payments through Nets, which supports various credit and debit cards.

Can I change or cancel my order after it has been placed?

You can change or cancel your order as long as it has not been packed and shipped. Please contact customer support as soon as possible if you need to make any changes.

Do I need to be 18 or older to purchase from Snusexport.com?

Yes, you must be 18 years of age or older to purchase any products from our site.

3. Shipping and Delivery

How long does delivery take?

Delivery times vary depending on the destination:

• Australia: 10-14 business days
• Canada: 7-10 business days
• USA: 5-7 business days

What are the shipping costs?

Shipping costs are based on the weight of your order and the destination. The exact cost will be displayed at checkout before you finalize your purchase.

Can I track my order?

Yes, you will receive a tracking number via email once your order has been shipped.

4. Products and Nicotine Pouches

What are nicotine pouches?

Nicotine pouches are tobacco-free products that contain nicotine. They are intended for adult users seeking an alternative to smoking or traditional snus.

Are your products legal in Australia, Canada, and the USA?

Yes, all of our products comply with the laws and regulations in each respective country.

How should I store my nicotine pouches?

To maintain freshness and quality, we recommend storing your nicotine pouches in a cool and dry environment.

5. Returns and Refunds

What is your return policy?

We accept returns of unopened products within 14 days of delivery. Please contact customer support to initiate a return process.

How long does it take to receive a refund?

Refunds are processed within 5-7 business days after we receive and inspect the returned item.

What should I do if my order is damaged or incorrect?

If you receive a damaged or incorrect product, please contact our customer support immediately so we can resolve the issue.

6. Security and Privacy

How do you handle my personal information?

We take your privacy seriously and handle your personal information in accordance with GDPR and other relevant laws. More details can be found in our privacy policy.

Is it safe to shop with you?

Yes, we use SSL encryption to ensure that your payment information and personal data are protected.

7. Other Questions

Do you offer any promotions or discounts?

We regularly offer promotions and discounts. Subscribe to our newsletter to receive the latest deals directly to your inbox.

8. Customer Reviews and Feedback

How do I leave a review?

After you’ve received and tried your order, we encourage you to leave a review on the product page to help other customers.

How can I provide feedback on my shopping experience?

Your feedback is important to us. You can contact us directly or leave a review on our website.